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Adding remote computer for error studies

Posted: Mon 15 Sep 2025 09:09
by laurenmccollum
Hello,

I have been trying to add a remote computer for error studies but it seems like the computer cannot be found:
Screenshot 2025-09-15 at 09.02.09.png
Screenshot 2025-09-15 at 09.02.09.png (1.13 MiB) Viewed 40 times
Screenshot 2025-09-15 at 09.02.17.png
Screenshot 2025-09-15 at 09.02.17.png (105.95 KiB) Viewed 40 times
I think it is because it is only allowed to be used outside of working hours and the weekend as this popped up when I installed the server:
IMG_2288.jpg
IMG_2288.jpg (1.55 MiB) Viewed 40 times
Is there any way I can change this setting or am I doing something else wrong?

Thank you,
Lauren

Re: Adding remote computer for error studies

Posted: Mon 15 Sep 2025 09:39
by Didier
Dear Lauren,

I had to check that your internal network accepts FPT connections, sometimes it's not allowed.

Regards,

Didier

Re: Adding remote computer for error studies

Posted: Mon 15 Sep 2025 10:07
by Didier
Dear Lauren,

I'm completing my answer because, regardless of the FTP connection required, your machine is indicated as OFF, which means you can't access it via a simple PING. Have you tried a simple PING?

Regards,

Didier