Page 1 of 1
UNPAID ERROR
Posted: Fri 5 May 2023 10:36
by Zhaoliangchao
Dear Didier,
When I update the tracewin and reopen it today, an error shows "UNPAID".
But I have bought this in 2021-10, and it should be a two-years license.
Re: UNPAID ERROR
Posted: Fri 5 May 2023 11:09
by Zhaoliangchao
Really sorry to make this mistake!
I have checked the payment information. It is in failure and I was not informed on time.
I am trying to solve this problem right now.
Re: UNPAID ERROR
Posted: Fri 5 May 2023 13:20
by Didier
Dear Zhao,
I am very sorry about this situation but the payment is over a year and a half overdue and I sent the invoice back to you in February this year to alert you to the problem, but no response from you.
Regards,
Didier